We currently ship to the lower 48 United States and Canada. At this time we are unable to ship to AK, HI, APO, and overseas. One day!
BB5 boxes ship out of Houston, Texas through our friends at the United States Postal Service. We send you a shipping confirmation email every month to let you know when it’s coming, too!
We strive to ship all boxes mid-month but sometimes delays happen that are out of our control. We will always make a note on our social media pages if anything is late – feel free to also reach out to us if your shipment(s) have not arrived!
Canadian boxes are shipped via USPS to the Canada Post and should arrive within 2-3 weeks of ordering.
United States: All U.S. subscriptions ship free!
Canada: Although we love our northern Canadian ladies just as much, we have to charge $3 per box to help us cover shipping costs outside of the United States. (Blame it on that pesky Post Office!)
US subscribers will get a shipping confirmation email delivered mid-month with a personal tracking number. You can also track your box in your account portal under “My Subscription”.
Unfortunately, Canadian shipments cannot be tracked, but are still sent a shipping confirmation email so that you know your box is en route!
Let us know as soon as possible, babe! No email could mean that your payment was delayed, therefore delaying your box, or we might have the wrong email on file. Either way, the faster you let us know, the faster we can resolve it and find out where your beauty box is in transit!
No problem! You can update your information through your account portal. If you haven’t set up your account, just start a conversation with our Customer Service team and we can update your information and send you the link to create your account at the same time.
Oh no! We hate that! Unfortunately, once boxes have been shipped out of our Houston warehouse to the USPS, their final arrival is out of our control. We recommend you contact your local post office ASAP to get more information.
Noooo! Damaged or lost beauty is a true crime, but we got you, girl. If something arrived less-than-perfect* or didn’t arrive at all, start a conversation with our Customer Service team! We can issue a replacement if necessary and look into any possible shipping delays.
*Note: When an item is damaged, please attach a photo if possible to your email so we can share it with our Shipping Department and the brand to ensure it never arrives that way again for you or any other BB5 babes in the future!